THE MIDDLETON COLLECTION currently cannot offer free delivery on items purchased but delivery costs (which include packing & shipping) are clearly shown before you pay and based on what it costs us to post out to you. We endeavour to find the cheapest solution per product, often sacrificing speed for cost, as nobody likes paying nearly as much in postage as the cost of the item itself.
In the case of larger items such as larger canvases, because of the bulk involved, a courier works out much cheaper than sending through the normal mail. Smaller items can usually be sent through Royal Mail. The best possible postage rates have been calculated for each product and should be clearly detailed on its page.
Products are packaged securely to protect from damage but in the event of any damage in transit, please contact us as there may be a compensation deal in place.
If you live locally and want to avoid the more costly postal charges for an item, please contact us and we may be able to arrange for you to pay for your chosen item and pick up locally; though there may be a longer waiting time involved for this.
The Middleton Collection aims to process and dispatch most orders by the end of the working week that the order arrived to us. In the case of Royal Mail, items will be dispatched first class on Fridays, so if you order on Monday, your parcel will be scheduled to arrive the following Saturday. If you order Friday, your parcel will also be scheduled to arrive the following Saturday. If a courier is used, your parcel may get to you sooner.
Products by partners of the Middleton Collection will be packaged and posted out directly from those partners and should be with you within a week. This will also be clearly stated on the page but if you are experiencing any delay in a product from a partner, please let us know and we will chase the order up for you.
It is with regret that THE MIDDLETON COLLECTION cannot currently deliver to a customer overseas as standard. The postage details are calculated in to work for the UK only. However, we may be able to send an item overseas but the exact cost depending on weight and destination will have to be worked out and will usually cost quite a lot more than the UK prices shown. If the amount calculated is acceptable to the customer, then we may be able to arrange for you to send the payment over before dispatch. We cannot however give you any indication of when to expect delivery, which can be up to three weeks in some countries, and something which is unfortunately out of our control.